Refund and Return Policy

Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your product must be unused and in the same condition you received it. It must also be in the original packaging.

Several types of goods are excluded from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are household or hygiene items, hazardous materials or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we need a receipt or proof of purchase.

Do not send your purchase back to the manufacturer.

There are some cases where only partial refunds are granted:

  • Book with visible signs of use
  • CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been opened.
  • Any item that is not in its original condition, is damaged or missing parts for reasons not due to our fault.
  • Any item returned more than 30 days after delivery

Refunds

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain period of days.

Late or no refunds

If you haven’t received a refund yet, please check your bank account again first.

Then contact your credit card company, it may take some time for the refund to be officially posted.

Then, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at {email address}.

Items for sale

Refunds are only allowed on regular priced items. Sale items cannot be returned.

Exchanges

We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please send us an email at {email address} and send your product to: {physical address}.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the product was not marked as a gift at the time of purchase, or if the gift recipient sent the order to themselves to give to you later, we will send a refund to the gift recipient and they will be notified of your return.

Shipping returns

To return your product, you must mail your product to: {physical address}.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on your location, the time it may take for the exchanged product to arrive may vary.

If you are returning more expensive items, you may wish to use a tracked shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.

Do you need help?

Please contact us at info@atourouxa.gr for questions regarding refunds and returns.